IT Governance can dramatically improve your company's competitiveness.
We propose to focus on the following IT fields:
Example of documentation: Problem Management Process
Analysis of the documented processes, identification and implementation of quick wins on the actual practices, re-organization of IT operation department if necessary.
Implementation or modeling of the CMDB, as a central repository of the IT assets, including new developments or bug fixing requirements.
Our consultants, 6sigma or ITIL certified, will analyze your needs and help you to define your objectives. They will then propose solutions and implement them.
Implementation of a project management methodology, according to your company's needs and objectives
Standardized documentation elaboration
Communication, training and coaching
Our consultants, Hermes, Prince2 or PMI certified, will analyse your needs and help you to define your objectives. They will then propose solutions and implement them.
To support the growing service and financial transparency needs of the business, IT services cannot be defined or supported without underlying assets, capital and operational expenses are directly linked, and the ability to charge back for usage and anticipate demand can only be accomplished through these connections.
Workflow implementation to follow the whole process of a spending, from its estimation/budgeting to its booking and reporting, and this per application or per project.
Financial costs of the human resources (external and internal) allocation to an application or to a project, thanks to planning and time sheet reporting systems.
All data are collected into a datamart, enabling efficient reporting on projects, applications, capacity, resources availabilities, budget follow-up, ...
KPIs definition and set-up in alinement of the client's strategy.
Your return on investment:
- Less incidents: -30% to - 50% !
- Shorter incident recovery time
- Incidents cost tracking
- Application cost tracking (including internal and external men days)
- Only useful requirements delivered by projects / releases
- Service desk productivity
- Projects / Releases aligned with enterprise strategy and goals
- Clear view on backlogs
- Real cooperation between teams
- Service oriented
- Mastered changes
- Be ready for audits / certifications
Contact us at: info (at) proactys.ch, we shall be pleased to meet you to speak about your business challenges.